Return & Exchange

Returns and exchanges are subject to the conditions outlined in the store's Return & Exchange Policy and in accordance with the applicable laws and regulations of the State of Kuwait.

8. Customer Responsibilities

The customer agrees to:

• Provide correct and accurate information.
• Review the order details and delivery address before completing the purchase.
• Keep their account login information secure, if applicable.
• Use the website and products in a lawful manner.
• Follow the product usage instructions provided on the packaging or product page.

9. Intellectual Property

All rights related to Ajr & Afiah Store, including the trade name, logo, images, designs, content, text, and marketing materials, are reserved by the store or their respective rights holders.

No part of these materials may be copied, reused, published, reproduced, or distributed without prior written permission.

10. Herbal Products

The information provided on product pages is intended to introduce the product, its ingredients, and its recommended method of use based on the approved product information. It does not constitute a medical diagnosis, medical advice, or a substitute for medical treatment.

Customers are advised to consult a doctor or qualified healthcare professional before using any product if they are pregnant or breastfeeding, taking medication, or have a medical condition that requires professional advice.

11. Privacy

We are committed to protecting customer information and using it only to the extent necessary to process orders and provide our services, in accordance with the Privacy Policy published on the store.

12. Updates to the Terms

These terms may be updated when necessary to reflect changes in the store's services or regulatory requirements. The updated version will be published on the website.

13. Contact Us

For inquiries, complaints, or customer support, please contact us through:

WhatsApp & Customer Service: 99384261

Customer Service Hours:

• 9:00 AM – 12:00 PM
• 4:00 PM – 12:00 AM
• Available throughout the week.