Terms & Conditions

Welcome to Ajr & Afiah Store.

By using this website, browsing the products, or completing a purchase through the store, you agree to the following terms and conditions. Please read these terms carefully before placing your order.

1. Store Information

Ajr & Afiah Store is the online store of Ajr & Afiah Company for Product Promotion. The store provides the products displayed on the website according to the information and details available on each product page.

2. Products & Stock Availability

We strive to keep product information and stock quantities updated regularly. However, some products may become unavailable unexpectedly due to simultaneous orders or technical reasons.

If a product becomes unavailable after the order has been placed, the customer will be contacted and may choose to:

• Wait until the product becomes available.
• Replace it with another product upon the customer's approval.
• Cancel the unavailable product and receive a refund for its value.
• Cancel the entire order and receive a refund of the amount paid, depending on the situation.

Placing an order or receiving an order confirmation does not constitute a final guarantee that all products are available until the order has been reviewed and prepared for shipment.

3. Orders & Cancellation

An order may not be fulfilled in certain exceptional circumstances, including:

• Product unavailability.
• A clear and unintentional error in the product price or description.
• A problem with the payment process.
• Suspected unauthorized or fraudulent use of the payment method.
• Inability to contact the customer to complete essential order information.
• Operational, technical, or logistical circumstances that prevent order fulfillment.

If the store cancels an order, the eligible amount will be refunded to the customer according to the payment method and applicable procedures.

4. Prices

Product prices are displayed on the store before completing the purchase.

The store reserves the right to update prices or promotional offers at any time. Such changes will not affect orders that have already been confirmed and accepted at the price displayed at the time of purchase, unless there is a clear and unintentional pricing error.

In the event of a clear and unintentional pricing error, the customer will be contacted before the order is processed. The customer may then accept the correct price or cancel the order and receive a refund of the amount paid.

5. Payment

The store provides electronic payment methods according to the options available during checkout.

An order is considered completed after the payment has been successfully processed and the order has been confirmed by the store.

6. Shipping & Delivery

Orders are prepared according to the timeframe stated in the Shipping & Delivery Policy.

Delivery times may vary depending on:

• The shipping company.
• The customer's address.
• The country or region.
• Seasons and shipping company workload.
• Weather or emergency conditions.
• Any circumstances beyond the store's control.

Customers are responsible for ensuring that their delivery information, phone number, and address are accurate before confirming the order.