International Shipping Outside Kuwait

The delivery time for international orders varies depending on the destination country, shipping company, and selected service. In general, shipments may arrive within up to 5 business days. In some cases, delivery may take up to 10 business days or longer due to customs procedures, operational conditions, or international circumstances.

First: Order Processing Time

Orders are usually prepared within 1 to 2 business days, depending on order volume and the nature of the products. The international shipping period begins once the order is handed over to the shipping company.

Second: Customs and Local Fees

Some countries may impose customs duties, taxes, or clearance fees when the shipment arrives. If applicable, these charges are subject to the regulations of the destination country and are not included in the order value or shipping fees paid to the store, unless otherwise stated during checkout.

Third: Home Delivery

Tracking information will be provided to the customer when available. The shipping company may contact the customer to arrange a delivery time or request additional information.

Fourth: Failure to Receive the Shipment

If the customer does not receive the shipment within the period specified by the shipping company, the shipment may be returned to the store.

In such cases, the customer may be responsible for shipping, return, and reshipping costs, depending on the reason for non-delivery and the shipping company's policy.

Fifth: Responsibility for Delivery Information

The customer is responsible for ensuring that the following delivery information is accurate:

• Full Name.
• Phone Number.
• Country.
• Area/Region.
• Address.
• Any additional information required for delivery.

If delivery cannot be completed due to incorrect or incomplete information, additional charges may apply for reshipping or returning the shipment.

Sixth: Shipment Tracking

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